FAQS/GUIDES

General


General FAQs

Are there any ticket outlets?

We will not be offering ticket outlets for the festival. We apologize for any inconvenience.

How do I log in to my Rock Fest account?

Visit www.SeeTickets.us and log in to your Rock Fest account with the same email address you used when you placed your order. You may have to create a password, if you haven’t yet. If you can’t remember your password, follow the prompts to Reset your password. Please note: as of June 2017, SeeTickets has been our new ticketing company. Any accounts/passwords you’ve had prior to June 2017 will not be carried over.

How do I report an incident at the festivals?

We encourage incidents be reported ASAP so that action can be taken immediately. If you experience sexual assault at Rock Fest, we encourage you to report it, immediately. There is a strict zero tolerance policy on sexual assault at the festivals. Please report any incidents to security. If you feel uncomfortable reporting an incident, you may send a text message in to our anonymous Tip Hotline. Send texts to 315-TIP-FEST (315-847-3378) to communicate directly with Security Dispatch. (Please note: the Tip Hotline will become active closer to festival week.) The National Sexual Assault Hotline is 1-800-656-4673 and is available 24/7.

I bought a pit pass on top of my ticket, but how do I physically get into the PIT?

The line for the PIT PASSES is at the top of the picture line by the sound stage. You are let into the PIT approximately 20 minutes before the band starts, no food, drinks, or selfie-sticks are allowed in the PIT. You can leave and get a stamp to re-enter. The PIT is handicap accessible. The PIT is emptied after every show for safety concerns as work is done before each show (cables ran out to the sound stage or picked up after a band is finished).

I didn’t receive my receipt after placing my order. What’s up?

You should receive your email receipt right after placing your order. Check your junk mail—the receipt is coming from SeeTickets, not Rock Fest. If you placed your order on a Payment Plan, please log in to your SeeTickets account at www.SeeTickets.us to view your order details. This is where you’ll also find a PDF receipt in your account.

I got drunk and lost my [insert item here]. Where is the Lost & Found?

During the festival, the lost and found is located at the Information Booth at the top of the hill. After the festival is over, all lost and found items will be transferred to the office where they will remain for one month. Then, all unclaimed items will be donated. Call 800.326.FEST after the festival is over to check to see if your item was found.

I missed my payment. Is there a grace period?

Yes—there is a 10-day grace period for you to update your payment information. Update your info through www.SeeTickets.us. Please be sure to update your payment information in a timely manner so that you don’t forfeit your tickets.

I need to update my Credit Card information for my Payment Plan to continue. How do I do that?

If you need to update your payment information, log in to your SeeTickets account at www.SeeTickets.us, using the same email address you used when placing your order. If you’ve missed a payment, there will be a message waiting for you in your SeeTickets account, and it will prompt you to update your payment information. Once your payment information is updated correctly, it will automatically run that payment.

Is Rock Fest handicap-accessible?

Yes! We have handicap-accessible camping, parking, and seating available. To purchase a handicap-accessible campsite in rows C, D, or E, please call the office at 800.326.3378 and have your handicap placard number available. Visit our ADA page for more information.

Is there a first aid station?

Yes, the medical tent is on the top of the hill.

Is there free wi-fi?

We’ll have free wi-fi for you to use within the concert grounds.

My phone died. Where can I charge it?

There are charging stations at all of the bars and inside the Fest Crew tent. Refer to the concert grounds map to see your options.

Tell me more about Payment Plans.

If you place an item on a Payment Plan, you’ll have to pay 40% of that total today. Depending on when you place the order will effect when the remaining two payments will be withdrawn from your account. Each of these payments will pull 30% of that order (40% – 30% – 30%). Payment Plan fees do apply per ticket—please make note of these as you’re selecting the Payment Plan option. Not all items can be added to a Payment Plan, and each item on a Payment Plan is treated separately. If you need to update your payment information, log in to your SeeTickets account at www.SeeTickets.us, using the same email address you used when placing your order.

What are the dates for Rock Fest 2019?

July 18-20, 2019.

What can I bring in?

You can bring in collapsible chairs, blankets, EMPTY water bottles or mugs, and necessities such as sunscreen, lip balm, sweatshirts, etc. All attendees WILL be subject to search upon entry and every time before getting into the concert grounds. If you really want to see a certain artist, plan to get to the concert grounds early to avoid any delays in the search line.

What can’t I bring in?

Prohibited items include: food and beverages, professional recording devices, professional cameras, selfie sticks, knives, firearms, illegal substances, and fireworks. Umbrellas are allowed but must be taken down during artist performances. All patrons will be subject to search upon entry.

What happens if we get severe weather?

Please check out this PDF for rules and regulations on the weather policy

What time do gates open?

Concert gates will open Wednesday, July 11 for the Bonus Bash exclusive to 3-Day ticket holders at 5:00 p.m. Concert gates open Thursday-Saturday at 11:00 a.m. Campground gates for early camping set-up first open the Sunday prior to Rock Fest. Please see the CAMPING under VISTING THE FESTIVAL for more information about camping hours.

When does [insert artist name here] go on stage?

Check out the lineup page for a full schedule, or find schedules & set reminders on our mobile app. Find info on how to download our mobile app here.

Where are the restrooms located?

There are porta-potties throughout the concert grounds and campgrounds. The VIP restrooms are located by Main Stage outside of Section A.

Where can I find a festival map?

You can find our maps here. Also, an interactive festival map is available within our mobile app. Download a mobile app for iOS, here . At the festival we will be handing out printed Rock Fest booklets that are filled with information and there are also large-scale versions of the festival map throughout the grounds.

Where can I purchase Pit Passes?

You can purchase them online here or during the festival at the VIP booth, as long as they are still available.